Frequently asked questions

A move-in inspection protects both you and the property owner by documenting the exact physical condition of the home before you move your belongings in. We highly recommend walking through every room to take high-resolution photos or videos of any pre-existing wear and tear (such as wall scuffs or floor scratches). Sharing these with us ensures you will not be held financially responsible for these items when you eventually move out.

Upon approval of your application and lease signing, you will typically need to pay a non-refundable application fee, if required for certain properties and/or associations; the first month’s rent; and a security deposit (usually equivalent to one month's rent). If you are moving in with an approved pet, a pet deposit or a non-refundable pet fee may also be required prior to your move-in date.

For all maintenance issues, please contact our 24/7 live maintenance center. We are committed to providing timely service and helping maintain a safe and comfortable home for our tenants. Our contact center is trained to collaborate with the tenant and determine if emergency services are required, at which point they will directly reach out to us to ensure we can quickly create a plan to remedy the issue.

Yes, we require all residents to carry a valid renter’s insurance policy with a minimum liability coverage of $100,000. While the property owner's structural insurance covers the actual physical building, it DOES NOT cover your personal belongings. Renter’s insurance protects your electronics, furniture, and clothes from unforeseen events like fire, theft, or sudden water pipe failures.

Hiring a professional property management company saves you invaluable time and shields you from stressful daily logistics. We handle everything from enterprise-grade tenant screening and lease optimization to legally compliant rent collection, emergency maintenance coordination, and complex legal navigations. We transform your real estate investments into true, hands-off passive income.

Our comprehensive, tenant screening process is designed to minimize risk and find high-quality, long-term residents. We execute rigorous nationwide background checks, mandate official proof of income ratios, check civil court records for past evictions, and speak directly with previous landlords to verify payment punctuality and property care habits.

Our goal is to shift property care from a reactive to a proactive approach. Our team can establish a strict, repeating seasonal maintenance checklist for your asset and provide professional service to proactively maintain the mechanical, electrical, and structural areas if desired. Catching minor issues early can extend the lifespan of your property's major systems and prevent potential future costly emergency repairs.

When a tenant gives notice to vacate, we execute a through move-out inspection against their initial move-in report. Once vacant, we manage the entire turnover process swiftly to minimize vacancy times. This includes re-keying or changing the exterior deadbolts for safety, patching and painting drywall, servicing appliances, and scheduling industrial deep-cleaning or carpet steaming so the property is move-in and inspection-ready for the next resident.

We perform a detailed Comparative Market Analysis (CMA) utilizing real-time local data. By evaluating currently active listings, recently rented properties, neighborhood demand, and the specific amenities of your home, we find the exact pricing "sweet spot." This ensures you maximize your monthly rental yield while maintaining a low vacancy rate.

We understand that every property portfolio is unique, and we are equipped to assist with everything from a single property to a multi-property portfolio. If you have questions, please do not hesitate to reach out. We will work with you to develop a customized management plan to meet your needs. At Home Haven Property, we offer a transparent pricing structure, ensuring you have a clear understanding of management costs from the start- without unexpected fees or surprises along the way.